Holeman Enterprises

Technology Ticket Dashboard

Live dashboard pulling open and closed ticket views from NocoDB. Counts update automatically as tickets are added, changed, or closed.

How to Read This Dashboard

• Performance Metrics are based on the selected performance period.
• Organization Overview is all-time and does not change with filters.
• Open Tickets = any ticket not currently closed.
• Upcoming Onsite Visits = future scheduled onsite visits.
• Overdue Onsite Visits = onsite visits with past dates still unresolved.
• Click a store or supervisor patch to drill into tickets, then click a ticket number for details.

Last Updated

Performance Metrics

Metrics based on the selected performance period.

Performance Period Start Date End Date

Tickets Opened

Created in period

Tickets Closed

Closed in period

Avg Resolution

Requires Created + Last modified

Active Onsite

Scheduled in period

All-time organization health and accountability metrics.

Open Tickets

Anything not closed

Closed Tickets

Archived / closed view

Total Tickets

Open + closed

Oldest Open

Longest aging open ticket

Future onsite visits currently marked Onsite Scheduled.

Past onsite dates that are still marked Onsite Scheduled.

Default view is open tickets and all time. Change filters to review closed tickets, stores, patches, categories, onsite scheduling, or date ranges.

Ticket Set Status Store Supervisor Area / Patch Category Onsite

Ticket Date Range Start Date End Date

Click a store

Click a patch